Yes, you can link a data extension cable to the controller. It is recommended you charge the device every night due to its current battery span of 36 hours.

Make sure to remind your client NOT to charge the device while they are sitting in it.

Yes, the data is clear across all cushions and is specific to each individual and chair set up.

The cushion is considered during the calibration setup in accordance with the wheelchair and individual user. If a cushion has a certain contour, it will be represented in the real-time view with areas of different pressures.

Jay2

Jay Fusion

Jay Basic

Roho Quadtro

Roho Hybrid

Spex Standard Contour

Spex High Contour

Spex Flex

Ride Design Java

Ride Design Custom2

t is suggested the loop+ pad be installed on the wheel chair that you are spending the most time in ie. Day chair (manual/tilt in space manual, power chair etc). We do not recommend switching the pad over to another chair as the data will not be consistent if you are wishing to track over time. If you have 2 chairs then we recommend purchasing 2 pads.

If you have a wheelchair with a hard metal base with overlapping sheets or metal screws protruding you will need to use a loop+ acrylic base to create a flat surface for accurate sensor readings.

Or if you have a sling base with a great deal of slack you may also require an acrylic base to bridge the wheelchair frame and create a rigid surface for contact between pad and base.

Finally, if you have any other reasons why you think the readings from the sensors in the loop+ pad will be compromised ie. velcro on base causing issues then please reach out and we can help you solve your installation queries on a case by case basis.

Any adjustments made on the chair (tilt changes, footplate adjustments, brace etc.)

Any surgeries that have changed the body’s position eg. Rod surgery for scoliosis.

Your client should perform the calibration in the position and seating adjustment they are on for the majority of the day. The ideal seated position can always change if seating adjustments are made and therefore calibrations must be done to reflect the current seating position.

If a user has low-function they will be required to get the help of their caregiver to set them up in their best-seated position. Furthermore, they will need to help to mimic their left, right, and forward leans as instructed by the calibration process. If the movement is very limited this will be tracked by the loop+ team and adjustments will be made in the backend.

There is no defined weight for a user. The device has been used for both children and adults ranging from bodyweight between 20kg to 100+kg.

The calibration seating process is what defines the quantitative figures in your pad-screen.

If a User does add any additional supports to their wheelchair, they are required to re-calibrate the device to take the new change into account of their best-seated position. We recommend re-calibrating and logging in an event to indicate the type of change made for stored reference.

Yes, you can link a data extension cable to the controller. It is recommended you charge the device every night due to its current battery span of 36 hours.

During the calibration process, the cushion properties are recognized with the sensors on the pad. If you were to adjust or make any changes with the number of wedges in a cushion then the changes would reflect in pressure changes in the real-time pad view. You can also find a more specific change in the Difference to baseline pad view as a percentage increase or decrease depending on the amount of change.

Yes, as far as we know. We currently haven’t found a cushion that the loop+ pad does not work on. The data is clear across all cushions and is specific to each individual and chair set up.

The cushion is considered during the calibration setup in accordance with the wheelchair and individual user. If a cushion has a certain contour, it will be represented in the real-time view with areas of different pressures.

Jay2, Jay Fusion, Jay Basic, Roho Quadtro, Roho Hybrid, Spex Standard Contour, Spex High Contour, Spex Flex, Ride Design, JavaRide Design Custom2

The loop+ pad can be a good indicator of pressure loss with your Roho cushions. This can be identified using the deviation from the baseline screen. If there is an increase in red without any changes in seating or position may indicate that pressure may have been lost in the cells of the Roho cushion. 

The pad cannot specifically track how much pressure is in the cells at the time.

It is suggested the loop+ pad be installed on the chair you are spending the most time in ie. Day chair (manual/tilt in space manual, power chair etc). We do not recommend switching the pad over to another chair as the data will not be consistent if you are wishing to track over time. If you have 2 chairs then we recommend purchasing 2 pads.

The pad can prompt you if the carer does not put the client’s cushion back in the correct place by looking at the pad screen and seeing that the user is not in their best-centered position.

Every chair setup is very different and we have found ways to create a good base of support for the pad/Acrylic base plate and also the cushion to all be fixed and secured for consistent information to flow through the pad into the app. We guide the user to fix extra velcro sections that are to be placed around the sensor layout on top of the pad. As long as velcro isn't fixed on a sensor the data should record clearly.

The legend for both screens indicates the level of pressure for each center. You can quantify this by pressing “Numbers”

Pressure Distribution - The level of pressure on the specific sensor

Variance to Baseline - The percentage difference compared to your sensor layout when you are in your best-seated position

Yes, the summary page allows you to go back and look over your data day by day. for example, wanting to track activity time. You can also filter your events to make a comparison i.e. Active time using a baytech motorised attachment and seeing the changes on balance and movement against the pad over different surfaces..

To see trends over weeks and months there is the option of purchasing a baseline report. The report shows the metrics such as your consecutive idle time, active/idle split, seating trajectory over the day, and more. 

You can see the daily summary and insights around the day before and beyond. The Real-time data can only be viewed on one device as the data is connected and being received via Bluetooth connection.

No, we currently do not push notifications and alerts for users for potential risk behaviors like out of zone or sustained idle time. The development team is aware of this and is working around solutions to create a more subtle way of informing users as quickly as possible when they want to know more about how they are seated and if there is risk involved. There’s a fine line between annoying users and informing users. We are working on solutions to be as informative as possible and this may include the user when onboarding and having a create some objectives and thresholds which they want to monitor and making the user/clinician control those thresholds so it's specific to the individual and so they are notified when the threshold is met to create positive feedback and influence change.

No such place in the application to determine changes in the surface. But by replaying your day you’ll be able to see the differences in pressure distribution with the surface changes. i.e. pushing along an uneven surface and seeing the shifting of body movement to maintain balance vs at home. You can also analyse this activity further by saving it as an event (include any comments and/or photos) to see if you need any accessories added onto your wheelchair if you are out-of-zone for long periods of time on different surfaces.

Please be aware that the loop+ device's operating temperature range is: 0-40°C. The device can be stored long-term (over 1 week) at 15-25°C, in an 80% charged state.

12-Month warranty - What happens if the client damages the pad, is the clinician at fault?

12-Month customer support via the application (intercom)

The tool was designed to compliment allied health professionals and allow wheelchair users to take control of their health. The data is used to help clinicians and users make informed decisions about their health, complimenting observation and eliminating foggy memories.

Yes, the device can be purchased as a consumable as their core support. If the user purchases the devices alongside delivery and installation they may be required to request a split invoice. This is possible by getting in contact with loop+ customer support 

If the user received a new device for lease and wanted to purchase it they would have a 35% discount from the original $1450 loop+ pad price. Once paid they would be able to keep the device permanently.

No dashboard exists currently. An interim solution is to provide the care home/clinic with a user overview report every morning to get a high-level insight of all patients/clients and deep-dive through the application or request a baseline/progress report.

Data is stored in an SD card and then transferred to the cloud once connected to Wi-Fi

Bluetooth from your phone allows the real-time view

No discussion for any of the above at the moment. Currently, the focus belongs to getting the product in its best shape for wheelchairs.

All future firmware and software updates will be provided

We have done extensive tests against pressure mapping systems like the Xsensor to determine the optimal position for sensors to pick up areas of sustained pressure. The loop+ pad sits under the cushion, the dual positioned sensors do the best job of recognising pressure in the IT and coccyx region. It’s not a high-fidelity pressure mapping system that identifies specific bony prominences. loop+ is a perfect complement to an Xsensor or other mapping system, to understand seated behaviours in everyday life. 

Baseline reports sit at $539

Sensor data and logged events are securely stored in Amazon Web Services (in the cloud) database against a system autogenerated unique ID. This is accessible by our data team and developers but they can’t see who the user is. This is called de-identified data. 

Personal information is stored separately, also in Amazon Web Services (the cloud). This as, well as the data from the device and phone, is accessible only by those in loop+ with permission. The data is not available to any 3rd parties.

Currently, sensor data is stored for 2 years. Unless the user requests that their data be deleted. As long as the loop+ user is charging the device, a report can be generated for that period.

The user can access the Summary Activity in the app for the last month and it will load immediately. Going back further than 1 month, the app must access the archived data on the server so it will take a couple of minutes to request, restore and download.

Wouldn’t claim to detect shearing 

Seating trajectory using reports

Can indicate center of pressure movement throughout the day

The pad is water-resistant and waterproof therefore can be wiped clean with disinfectant. This does not affect the sensor reading at all. Although if the pad is needed to be removed for wipe and disinfectant and then placed back onto the baseplate of the chair, a re-calibration will need to be done.

Can be cleaned and wiped using recommended antiseptic wipes (viraclean recommended) Also water-resistant.

Yes, our pad does come in four sizes to accommodate all individuals depending on the size of their wheelchair base.

No, it doesn't as long as you are connected to Wifi.

There is no way our device specifically tracks humidity or heat at this current point.